I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

DUO Security
You are here:
  1. Home
  2. Duo Security
  3. New Phone Setup
GET DUO MOBILE (Android)
GET DUO MOBILE (iOS)
LOG INTO DUO

Troubleshooting DUO Access when changing phones

I got a new phone with the same number

If you still have access to the old phone:

Follow the instructions HERE to set up the new phone on your duo account… then remove the old phone.

 

If you Do Not have access to the old phone:

Contact IT to clear your Duo, then use either the web or mobile instructions HERE to set up the new phone.

I got a new phone and a new phone number

Because Duo will need to send a push notification to set up the new device, you will need to contact IT for them to remove the old number. Once done, you can now add duo to the new phone using either the web or mobile setup instructions provided HERE..