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About Respondus

The Respondus tools can be used to deter cheating in non-proctored exams in Brightspace as well as create and manage test questions.

LockDown Browser

LockDown Browser is a custom browser that locks down the testing environment. When students use LockDown Browser to take a test, they are unable to print, copy, go to other websites, access other applications or close a test until it is submitted for grading.
Tests created for use with LockDown Browser cannot be accessed with standard browsers.

Respondus Monitor

Respondus Monitor, available in Respondus LockDown Browser, uses video analytics and a student’s webcam to deter cheating during non-proctored exams.

For those who were familiar with taking Respondus quizzes in blackboard, the process has changed. You no longer need to open the Lockdown browser first. Follow the steps below to take your quiz in Brightspace using the Lockdown browser.

1) Use Firefox or Edge to log in to your D2L Brightspace environment at: 2) Navigate to your course, then quiz.3) On the quiz summary page, click on the “Launch LockDown Browser” button. If the LockDown Browser application has already been installed, your institution will automatically be detected, and LockDown Browser should open. If lock down browser is not installed, you will be prompted to have it automatically download for you to install.

What are the system requirements for Respondus?

LockDown Browser System Requirements:

  • Windows: 10, 8, 7
  • Mac: MacOS 10.15 to 10.12, OS X 10.11, OSX 10.10
  • iOS: 11.0+ (iPad only). Must have a compatible LMS integration. Details.

Respondus Monitor System Requirements:

  • Windows: 10, 8, 7
  • Mac: OS X 10.10 or higher
  • iOS: 10.0+ (iPad only). Must have a compatible LMS integration. Details..
  • Web camera (internal or external) & microphone
  • A broadband internet connection

What are the steps to update Respondus?

Open Respondus and click on the “i” located on the upper left hand side corner. On the new window that pops up click on “check for updates.” Click on “Get Updates” and install.

How to close Respondus?

After taking the quiz, there is close sign on right hand side corner of the screen. Click on that and then sign out using your LIU student id and password.

How to retake a quiz in Respondus?

To retake a quiz on respondus, students should confirm with their instructor whether they are allowed to take multiple attempts of a quiz or not. If multiple attempts are allowed, then after the first attempt, close the browser and log out using your LIU student id and password. Go to Brightspace and click on ‘take quiz’ again then log into respondus lockdown browser to attempt the quiz.

What to do when Respondus freezes?

When the LockDown Browser appears to “freeze”, it is commonly due to a dialog box from other applications running in the background and appearing underneath the secure LockDown Browser layer or there are corrupted web links, which are blocked. (LockDown Browser is a client web browser based on the same system components and settings that also make up IE on Windows and Safari on Macs.)
If the “Student Early Exit” feature is not available, no proctor is available to enter the “Proctor Exit Password” to close LockDown Browser, or the system is not responsive to the proctor exit password, the only option is a power down.
Because many systems put the computer into suspension when pressing the power button once, it will likely be necessary for you to force a power down by holding down the power button for 5 to 20 seconds or longer. Usually there is a small “chirp”, “click” or “beep” as the local drive heads are locked into transport position and the display discharges during the power down. Keep holding down the power button until the computer completely turns off. Ignore any messages that may appear on your screen during this process.
We recommend the following steps to restore any default settings after a power down. Please _do not_ attempt to remove LockDown Browser or perform any other restore methods before doing the following steps.
To restore the default settings on a Windows system:

  1. Start the system from a power down (not suspension).
  2. Start LockDown Browser
  3. Immediately quit LockDown Browser
  4. Log out of the Windows user account (do not use Windows Restart)
  5. Log back into the Windows user account

To restore the default settings on a Macintosh system:

  1. Start the system from a power down (not suspension).
  2. Start LockDown Browser
  3. Immediately quit LockDown Browser

What to do when internet disconnects while using Respondus?

If the student loses Internet connectivity in the middle of an exam, they can in most situations, use the “Student Early Exit” to close the browser with a valid reasons, resolve the underlying connection issue, restart the browser and continue the exam.
However, if the instructor enabled the option “Lock students into the browser until exam is completed ” when enabling the LockDown Browser requirement in the LockDown Browser Dashboard, the instructor or proctor will need to use an “exit password” under the “i” button or “About” button in the LockDown Browser toolbar to close the browser.
At the end of the message, we’ve included steps to restore with LockDown Browser if the system encounters a serious system error.

How do I use my web camera with Respondus?

Here is a quick guide on how to use your camera with an exam:
Using Lockdown Browser with a Webcam: The Student Experience

I'm getting a Spinning Wheel During Webcam Check

If you encounter any “spinning wheel” errors (and blanked out frame where your webcam image should be), it’s occurring because another program, background process, or privacy setting on your computer is preventing LockDown Browser from activating your camera.
See this guide from Respondus for more.
Spinning Wheel During Webcam Check
See also:
macOS 10.14.x (and newer) Camera and Microphone Permissions

My browser says 'Unable to connect to Respondus Server'

This error indicates your computer and/or network is blocking access to Respondus servers hosted on AWS (Amazon Web Services). Until the block is removed, you will not be permitted to proceed.
See this guide from Respondus for more.
Unable to Connect to Respondus Server

Can I take a Respondus test on my iPad?

The iPad Edition of “LockDown Browser” available from the Apple App Store enables a student to use an iPad to take exams that require LockDown Browser. However, your instructor must first select a setting that permits the use of iPads for the exam and your school’s learning management system must be compatible.
See this Guide from Respondus for more information:
Can an iPad be Used to Take a Lockdown Browser Exam? Instructions for Students