Contact Information Technology at IT@liu.edu

Instructions can be found at –

We recommend you retain your physical MyLIU Card in a secure location as a back-up should you lose a device.

Yes, your physical MyLIU Card will continue to function after you have added your MyLIU Card Mobile ID to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Long Island University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

When using Express Mode (iPhone 6s or later), your MyLIU Card will not be displayed with other cards in Apple Wallet for security reasons.

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

1. On your device, go to Settings>General>Software Updates.
2. If your device is running iOS 12.2 or later, you’re ready to use the LIUmobileID.
3. If not, tap Download>Install. You may need to enter your passcode to start the update.
4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

1. The Series # for your Apple Watch can be found on the back of the Watch.
   • Note: The Series 0 Watch is not eligible for this program.
2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

1. From your device tap: Settings>About Phone>Software Information
2. To update, from your device tap: Settings >System updates > Check for system updates (Passcode may be required). Your device will display the estimated download time.

Yes, you will need to install the updated version of the eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search “Transact eAccounts”. The store will prompt you to install any required updates.

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the “Securing My Account” section below if you have lost a device and need to deactivate your credential.

First remove the pass from your old device from Apple Wallet. Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*
To remove your LIUmobileID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.
To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your LIUmobileID, scroll to the bottom and select Remove Card.
*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your LIUmobileID.

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.
From iPhone:

1. Navigate to the Wallet app.
2. Tap (…) in the lower right corner of your card.
3. Scroll to the bottom and select Remove Card.
4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

1. Navigate to the Watch app on your iPhone.
2. Scroll down and select Wallet & Apply Pay.
3. Tap on Transact Mobile Credential.
4. Scroll to the bottom and select Remove Card.
5. Eligible cardholders who have not exceeded their device limit can add their LIUmobileID back at any time.

From Google Pay:

1. Open Google Pay.
2. Select your Campus ID from the available cards.
3. Touch the three dots in the upper right corner of the screen.
4. Select Remove ID.
5. Confirm Remove ID

From eAccounts:

1. Open the eAccounts Mobile App on your phone.
2. Tap Continue to Sign In and login with your school credentials.
3. Approve the multi-factor authentication request.
4. Click on your photo in the upper left corner.
5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
7. Select device(s) to remove from your card.
8. Tap Remove in the pop-up box.
9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.

Name information on the LIUmobileID comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the LIUmobileID on your phone within 48 hours.

Account balances are currently only displayed on Apple devices.
If your account balances are $0, they will not display until funds are added.
If you have available funds that are not displaying, please contact the Office at 718-488-3300 (Brooklyn) / 516-299-3300 (Post) or email it@liu.edu.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between eAccounts and your device. The eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

As with your physical MyLIU Card, your LIUmobileID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Long Island University, your credential will stay active and update accordingly.

• In the eAccounts app:
  • Click the settings gear in the upper right corner.
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• In the eAccounts web version:
  • Select Card Services
  • Select Deactivate Card
  • Select the credential to deactivate and click on “Deactivate Card”
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• During regular business hours, contact the ID Card Office at 516-299-2215 to notify us to deactivate your card or device. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• If you have identified fraudulent activity, contact the Brooklyn Campus Public Safety Office at 718-488-1078 or the Post Campus Public Safety Office at 516-299-2222.

To reactivate a found device that was suspended, perform the following steps:
In the eAccounts App:

• Click the settings gear in the upper right corner.
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on.
• You will receive a confirmation email. Only the selected card will be reactivated.

In the eAccounts Web Version:

• Select Card Services
• Select Activate Card
• Select the credential to reactivate
• You will receive a confirmation email. Only the selected card will be reactivated.

1. Open the eAccounts Mobile App on your phone.
2. Tap Continue to Sign In and login with your student login account credentials.
3. Approve the multi-factor authentication request. (See FAQ for more information.)
4. You can now view your account balances and meal plans.
5. Tap the Accounts section for stored value account options.
6. Tap Add Money in the top right corner.
7. Enter the deposit amount, tap Next, and then choose your payment method.
8. Review the deposit and tap Submit Deposit at the bottom.
9. You will see verification that the deposit was successful and the account balance will update.
10. Funds are immediately available.

Saved Payment: eAccounts mobile app deposit requires a Saved Payment option be created in advance.

1. From the eAccounts home page, Login using your Student login account credentials and multi-function authentication code.
2. Click the +Add Money link under the stored value account display toward the upper left of the screen.
3. After completing a deposit transaction, the Saved Payment option will be available on the Receipt for Account Deposit page.
   1. Check Save this payment method for future use and type in an alias name for this payment card option.
   2. You may also check Set as default for future deposit transactions.
4. Click the Save button.
5. Under Profile along the top bar is Saved Payment Methods where you can review and delete your saved payment(s).
6. You will now be able to access the eAccounts Mobile App deposit option.

Purchased Meal Plan information is displayed on the eAccounts Mobile App.

1. Open the eAccounts Mobile App on your phone.
2. Tap Continue to Sign In and login with your student login account credentials.
3. You can now view your account balances and meal plans.
4. You will see your assigned Meal Plans and the status of the plan.
5. Tap on a listed plan for additional information including usage.

1. After logging in, tap in the upper right corner on the home page for Account Settings.
   1. We recommend you always sign out of eAccounts by tapping Sign Out.
   2. You can verify Saved Payment method(s) but cannot add or delete payment methods from the mobile app. (See instructions above to add or delete payments.)
   3. Add another site from the list should you have access to eAccounts through enrollment at another school.