BLACKBOARD 9.1 KNOWN ISSUES AND WORK AROUNDS
If you are having technical problems in Blackboard, check this list to see if there is a way to resolve your problem.
|General||Users may appear to be “randomly” kicked out of the system while taking assessments due to session timeouts. Users may receive “Access Denied” messages, and after re-authenticating, find that they are unable to finish/submit their assessment||The AutoSave feature in 9.1 SP6 and later prevents the user’s session from timing out, meaning that the prior suggestions to save frequently may no longer be necessary. It is no longer necessary to train users to manually save their attempt every 10-15 minutes. It may still be true that randomized tests cannot be rebuilt if a problem occurs while taking the test, but the AutoSave feature should greatly reduce the possibility of problems due to perceived inactivity.|
|Browser||Microsoft has released an update to Internet Explorer 11 which is not allowing Blackboard to function correctly.||At this time we are recommending that faculty, staff and students use Mozilla Firefox and/or Safari. Blackboard is working on a fix for this.|
|General||Users are unable to upload multiple file or access certain types of content. This issue is due to the security settings in Java on your computer.||Use the single file upload option. To use the multiple file upload option you will need to modify the Java Console settings on your computer by setting the Security Setting to Medium and then clearing the cache on your browser.|
|Text Editor||Copy and Paste in Text Editor may not work as expected.||If using Firefox you can copy and paste using the HTML mode in the text editor. All other supported browsers should work as expected although you may have to copy and paste from notepad.|
|There is a reported issue with the Equation Editor||Contact IT Support|
|Grade Center||Extra credit grades are not calculating in the Grade Center when using a several extra credit columns with a custom-built Total column.||There are several ways to calculate Extra Credit in the Blackboard Grade Center.|
|Grade Center||Deleted Assignments or Discussion Forums Cannot Be Removed from Grade Center. Some instructors may experience that they cannot remove/delete grade columns from the Grade Center after they remove associated assignments or discussion forums.||The good news is that you can still make certain grade columns not to be included in the calculation and hide them from the Grade Center.* Blackboard is aware of the problem and working on the issue.|
|Grade Center||Inline grading does not accept letter grades.||You will need to input the associated point value when you are grading. The column will display a letter grade.|
|Assessments||The student is kicked out of an assessment (quiz or exam).||
In many cases, the java session has been terminated due to inactivity so the submission is unsuccessful.
HOW CAN I PREVENT THIS: There are several things you can do to combat this issue.1. Give the assessment one question at a time. This ensures that the user’s java session is continuously updated and the likelihood of the user getting kicked out is reduced.2. Do not select the “force complete” option. Without this option selected, users are able to re-enter the exam from the last point that they saved an answer if they should get kicked out.
|Assessments||Instructors trying to submit assessment attempts left in progress by students are getting an error message when using the ‘Submit Attempt’ button from the Grade Attempts and Test Information area. Instructors can Manually Override the grade but students will not be able to see the results of the assessment until the student actually hits the Submit button.||Instructors can Manually Override the grade from the Grade Details area. In order for students to see their results the instructor will need to allow the student to re-enter the test and click the Submit button.|
|Assessments||When a student takes a timed test that is set to Auto Submit, the test will be labeled as “In Progress” if the student exits the exam without submitting it and the timer expires.||Instructors will need to view the attempt through the Grade Center access the Test Information and either clear or submit the attempt.|
|Linking to External Websites||When a user clicks on a link to a webpage to be displayed in Blackboard, the user sees a frame with a message above it stating ‘The content below is outside the Blackboard Learn environment’.||To avoid this message, it is recommended that you set external links to ‘Open in a New Window’ in the ‘Options’ area when creating or editing the links.|
|Collaboration||Users may not have the ability to copy and paste text into a chat session.||By clicking the Compose icon you will have the ability to copy and paste before hitting Send. To completely avoid this issue you will need to install the most recent version of Java.|
|Bb Collaborate||Participants may not see link to an active session||The security settings for Java may be set too high. Go into Java security settings and change to Medium.|
|Assignments||When students copy and paste text from Word into a comment area in an assignment they receive an error message.||Students should copy and paste from Notepad or type directly into the comment area.|
|Tests||Tests with due dates that are inside an unavailable folder are accessible from the Calendar tool.||If using Due Dates on a test, do not set test to be available until the folder is turned on.|
|Groups||Linking “Self-Enroll” Groups to a content area does not work and gives an error message.||Add the Groups tool to the Course Menu and have students access the Groups from there. Students should also be able to access the Groups from the Tools area as well.|