Long Distance Service
To request Long distance service you simply need to open a helpdesk ticket here by sending an email to email@example.com. All Long distance requests must be approved by your dean or head of the department before submitting the request.
The campus telephone systems include conference call features. You may place conference calls from any campus telephone for up to 4 people at the time. If you require more than 4 participants you can request a conference bridge, this can accommodate more users but is based on first come first served basis. To request a conference bridge all you need is to do is send a request to firstname.lastname@example.org. Be sure to include the date, start and end time, as well as the number of participants. You will receive an email with the dial in number as well as the conference ID and password. Please Note: a minimum of 24 hours is required for any conference request.
To enter a conference call:
- On campus, dial ext 3999.
- Off campus, dial 1-866-864-3919 (toll free)
- Overseas participants should dial 1-516-299-3999 (caller pays)
Enter the conference room number followed by the pound sign (#). Then enter the Pin number followed by the pound sign (#).
In many instances, the trouble can be quickly resolved by phone. However, if we are unable to resolve the problem remotely, we will dispatch a technician to your location. You can establish the request for service by sending an email to email@example.com or calling 718-488-1082.
Requesting Conference Phones
Conference telephones can also be requested for a special meeting use. These Polycom phones are very useful for a group of people in a conference room to participate in a call with one or two additional participants dialing in from a remote location. The sound quality enables outside callers to be actively involved in the meeting. Should you have need to borrow one of our phones, please submit the request at least one week in advance (to be sure we have one available) of the meeting. Your request can be emailed to firstname.lastname@example.org and should include the date, start and end time, as well as the meeting location.
The Cisco Unity voicemail system offers Unified messaging: you not only get your voicemail on the phone, but you also receive the message as an email attachment that you can listen to, forward or even save messages on your computer.
To access your voicemail, dial 4500 from your phone (or 718-780-4500 from off campus), and then:
- Press the star (*) key
- Enter your ID (which is your extension XXXX), then press the pound (#) key.
- Enter your password, then press the pound (#) key.
If this is the first time you are setting up your voicemail, you will be prompted to record your name and enter a new private password. Finally the system will prompt you to change your directory status. You may disregard this prompt.
Note: This voicemail system will now record all of the messages and send them to your e-mail account. The messages will be moved to the saved folder, with a copy sent to your e-mail account as a .wav file attachment. For additional features and functionality, please review this User Guide.
In the event you forget your voicemail pin, you can reset it from your outlook email using these instructions.
NOTE: If are a new hire you must REQUEST to have voicemail added to your phone AFTER you get an LIU email.